How Pentesters Walked Into a Secured Office Building Twice
Our stories are based on real events encountered by Raxis engineers. Some details have been altered or omitted to protect customer identities.
When our penetration testing team dives into physical social engineering, whether a focused PSE test or a full Red Team operation, confidence is our secret weapon. We’re often stunned at how many people accept that we belong simply because we act like we do. Even more striking? The number of people who spot something off but don’t raise the alarm. As our tests ramp up, we push with bolder moves, daring employees to call us out. Spoiler: they rarely do.
On one assignment our team was tasked with infiltrating a sleek, big-city high-rise with a break room so stocked with free eats that employees practically lived there for breakfast and lunch. Our team did their homework, scoping out every detail before arriving onsite. On a bustling Monday morning, they slipped in one by one, tailgating through turnstiles and blending into crowded elevators before the guard could figure out what was happening. Each operative strolled onto the target floor, flashed a charming wave at the receptionist, and proceeded to regroup in that legendary break room. Then they split up to take a look around the floor. Unlocked workstations? Check. Sensitive customer documents left on a printer? Check. After gathering proof for the customer’s report, they glided out one by one, leaving no trace and not a single soul batted an eye.
In another operation, our team targeted an office secured by key card access. The plan? Pure audacity. They grabbed coffees from a local shop across the street and loitered by the parking lot entrance just before the 5pm rush. Sipping their coffee inconspicuously, our team chatted like they were waiting for a buddy to clock out. No aggressive moves, just casual vibes. Sure enough, several employees held the door for them. As the crowd thinned, they offered their thanks and slipped inside. For an hour, they laid low under a conference room table, biding their time before exploring. What did they find? A treasure trove of vulnerabilities: unlocked file cabinets stuffed with sensitive customer data, passwords scrawled on notes tucked under keyboards, a visitor badge stashed in a desk drawer, open network ports perfect for planting a network implant device (of course they did that), and even keys to the data center left in an unlocked cabinet. Our team made use of those keys to drop a second device for good measure. The cleaning crew? They just waved as our team worked. Hours later, our team sauntered out, armed with a visitor badge for a potential encore and leaving devices in place for further exfiltration.